Privacy Policy
Effective Date: July 1, 2026 | Last Updated: July 1, 2026
This Privacy Policy explains what information High Desert Veterinary (“HDV,” “we,” “us,” or “our”) collects through highdesertvet.com (the “Site”), how we use it, and the choices you have. This policy applies only to our website — it does not cover information collected in person at our office, which is governed by our standard client intake and privacy practices.
1. Information We Collect
We collect information you choose to provide to us directly through forms on the Site, including:
- Contact form: name, email address, phone number, and the message you send us.
- Appointment request form: your name, contact information, and details about your pet, which may include your pet’s name and basic health information relevant to scheduling your visit (for example, the reason for your visit).
- Donation forms: name, contact information, and payment details necessary to process a donation. Payment information is collected and processed by our third-party payment processor and is not stored on our servers.
We do not require you to create an account to use the Site, and we do not knowingly collect more information than is needed to respond to your request.
2. Information Collected Automatically
Like most websites, our Site uses cookies and similar technologies to understand how visitors use the Site. We use Google Analytics to collect information such as pages visited, time spent on the Site, general location (city/region level), and the type of device or browser used. This information is aggregated and does not directly identify you by name.
You can control or disable cookies through your browser settings. Google also offers a browser opt-out tool for Google Analytics. Disabling cookies may affect how some parts of the Site function, but you can still use and contact us through the Site.
3. How We Use Your Information
We use the information we collect to:
- Respond to messages, questions, and appointment requests
- Schedule and prepare for your pet’s visit
- Process donations and send confirmation or thank-you communications
- Understand how visitors use the Site so we can improve it
- Maintain the security of the Site and prevent spam or abusive submissions
4. Spam and Form Security
To protect our forms from spam and automated abuse, we use a third-party service called CleanTalk. CleanTalk reviews form submissions for spam patterns and may process limited technical information (such as IP address) as part of that screening. CleanTalk does not use this information for advertising and acts solely as a security service on our behalf.
5. How We Share Information
We do not sell your personal information. We share information only with the service providers who help us operate the Site and our practice, including:
- Google Analytics (website usage data)
- Our payment processor (for donation transactions)
- Our clinic’s scheduling application: Weave
These providers only use the information as needed to provide their service to us. We may also disclose information if required by law.
6. Data Retention
We keep information submitted through forms for as long as needed to respond to your request, maintain our records, and meet legal or accounting requirements.
7. Your Choices
You can ask us to:
- Tell you what information we have collected from a form submission
- Correct inaccurate information
- Delete information we hold about you, where we are not required to keep it
To make a request, contact us using the information below.
8. Children’s Privacy
The Site is not directed at children, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent changes.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
High Desert Veterinary
60885 SE 27th St., Bend, Oregon 97702
541-382-9262
